Terms & Conditions
Inspire Fitness Solutions Ltd.
Acceptance; All orders are accepted on the understanding that you have read and accepted our terms and conditions; and that you have checked product/s description detailed on the Inspire Fitness Solutions Website, within our quotation and order confirmation.
Specific Delivery Date Orders; It is sometimes possible to deliver on a specific date. Inspire Fitness Solutions Ltd will always try to ensure this happens, though we cannot guarantee this. Inspire Fitness Solutions Ltd cannot entertain any claim for compensation arising from late delivery due to a third party carrier/agent or unforeseen circumstances.
Order Cancellation/Refused Deliveries; You may cancel your order for a full refund prior to your order being shipped or ordered from the manufacturer, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after it has been shipped, you are responsible for any and all freight-charges incurred by Inspire Fitness Solutions Ltd; even if Inspire Fitness Solutions ltd have not chraged the purchaser for delivery. Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery ‘will not fit’ through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 20% re-stocking fee is applicable.
Restricted Access; Although our carriers are equipped with detailed road maps of every area of the UK mainland, is there any further information that would make your home/business easier to locate? Due to the overall size of some delivery vehicles, Inspire Fitness Solutions Ltd or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Inspire Fitness Solutions Ltd will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or Inspire Fitness Solutions were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. If you need to confirm the total ‘boxed’ dimensions of a product please call Inspire Fitness Solutions Ltd prior to placing your order.
Delivery Terms; Please note: Due to Health and Safety regulations upstairs deliveries are at the carrier’s discretion and are not guaranteed. This includes, but not limited to, steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
Delivery Charges; Delivery charges quoted (including free delivery) are for Mainland UK. Other destinations are quoted for individually. Charges/quotations available on request.
Delivery; All orders are processed and shipped in the order that they are received. Normal delivery time is 7 to 10 working days. Made to order products may take longer; we estimate 3/4 weeks. Inspire Fitness Solutions will advise customers on all orders of estimated delivery dates and further confirm delivery dates when known. Delivery times may increase around holidays and peak shipping seasons. The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your business/home, this is especially relevant if your premises covers several floors as carriers will only deliver to the ground floor entrance to the building. If you have alternative delivery requirements, please contact Inspire Fitness Solutions Ltd and we can make alternative arrangements. Ideally include two telephone numbers so that the carrier can contact you should they need too. All deliveries are made Monday to Friday between 8am and 6pm. Saturday deliveries are available; please contact Inspire Fitness Solutions Ltd to discuss. Unfortunately our carriers are unable to give specific times for the delivery service, if you would like a specific time or weekend we would be happy to provide a quotation. Inspire Fitness Solutions Ltd will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time. Any claims for damages to property caused by any third party carrier must be taken up direct with the carrier.
Installation; If you require installation of the product(s), the time between order and installation may be longer than for delivery only, though we always try our hardest to install as soon as possible. We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.It is imperative that the space for the product(s) has been cleared and that access is unrestricted. Therefore we would ask that you provide Inspire Fitness Solutions Ltd with as much information as possible concerning the placement of the equipment in to your home, e.g. will it be going through single or double front door, lower/ground/first floor?All prices quoted are for ground floor installations in the main building of the property or a garage at side of the main part of the building. Installations above or below ground floor or outside the main building i.e. an outhouse etc. may be subject to surcharge, especially if not mentioned at the time of order. You may be asked to assist the installer to get the product(s) to their location; if no help is available then a 2 man installation may be required at extra cost.Adequate parking/vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc. will be chargeable. If the installation time is extended by there being inadequate parking/access then the extra time will also be chargeable at £40.00 per hour.It is the customer’s responsibility to check that the installation has been carried out to their satisfaction. If the customer is not present when the installation is completed the installation will be deemed as completed to the customers satisfaction. Any subsequent visits that may be required will be chargeable at the same rate as the first visit. Inspire Fitness Solutions is within its rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested and a representative of did not measure the area, then Inspire Fitness Solutions cannot be held responsible, therefore the customer will incur the cost of the visit. Agreed installation times must be adhered too.If you intend to use our equipment in a hotel, school, etc. (light commercial environment) or health club (full commercial) it is entirely the responsibility of the customer to check with Inspire Fitness Solutions that the product is suitable and manufactured to the required standards. Please provide any further details or information that you think might be useful in making delivery and/or installation easier.Should you have any queries or comments concerning either the forthcoming delivery of your equipment, or other items from Inspire Fitness Solutions, please do not hesitate to contact us.All orders are accepted on the following Terms and Conditions of Trading.All orders are to be sent in writing either via email or post and include product codes/colour option/product description.
General; In the event of any conflict of inconsistency between these Terms and Conditions of Trading, and the terms of your order, these Terms prevail, unless agreed by us in writing. No alterations to your order will be recognised by us unless requested by you in writing and confirmed by us in the same way.
Delivery; Time for delivery is given as accurately as possible, but is not guaranteed, and is subjected to extension to cover delay caused by strikes, lock-outs, works, breakdowns, delay in transport, shortage of raw materials, Government regulations or requirements, or any cause whatsoever (whether or not similar to those above-mentioned) beyond our control.
Product Description; All descriptions and particulars furnished in price lists, literature and other documents issued by us are as accurate as possible, but being given for general information are not to be treated as binding unless specifically confirmed in writing. Any performance figures by us are based upon our general experience and are such as we expect to achieve. We will, however, accept no liability if those are not obtained unless we specifically guarantee them in writing.
Pricing; Pricing on our website is shown with and without VAT. Pricing on our quotations is shown with VAT amounts detailed separately. In the event that prices are changed during the period between an order being placed for goods/services and Inspire Fitness Solutions Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price. All pricing information on the Web Site is correct at the time of going online. Inspire Fitness Solutions Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated approx every 2 months.
Payment Terms; With order unless otherwise stated in writing. Overdue 30 day accounts will be charged interest at the current Bank of England rate. All cheques written against uncollected funds will incur the full bank reprocessing fee.
Cancellation; You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Inspire Fitness Solutions Ltd; to an address to be designated by Inspire Fitness Solutions Ltd; within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Inspire Fitness Solutions Ltd. You are responsible for paying shipment and installation costs incurred by Inspire Fitness Solutions Ltd and shipment costs for returning goods to Inspire Fitness Solutions Ltd for this reason. A 25% handling/re-stocking charge will apply. Cancellation after your statutory 7 days “cooling off period” after delivery and installation, cannot be accepted and payment must be made in full. A decision on goods/services deemed “not fit for purpose” can only be made by an independent outside source deemed competent by Inspire Fitness Solutions Ltd. In special instances we may order goods from suppliers and manufacturers other than our main supplier and manufacturers sources. In this instance we may not be able to return goods to them and cannot offer a refund.
Storage; We reserve the right to charge storage where the customer delays installation after the date of installation requested by the customer.
Repossession by Seller; Where the buyer had committed an Act of Bankruptcy (or where the buyer is a limited company, a receiving or winding up Order has been made with respect of that Company) and property in goods the subject of this contract has not passed to the buyer but remains with seller, the buyer shall, within twenty one days of such Act or Order, give notice in writing of the same to the seller and shall afford the seller reasonable opportunity and access to repossess the said goods. The property in the goods shall pass to the customer only upon being paid in full and until the property has so passed, the customer shall not charge or dispose of the goods and will at his own expense kept the goods safe and insured against customary commercial risks. Until the property in the goods have so passed the buyer shall return the goods to the seller on demand and the seller shall without prejudice to any other rights be entitled to go upon the property of the buyer and repossess and remove his goods.Claims in respect of alleged faulty goods shall not be a ground for with holding payment of accounts and shall not give the customer any right to set off against payment due to the Company. If part of a consignment is not received, this shall not be grounds for withholding payment for the remainder of the invoice on which these goods appear.
Law and Jurisdiction; Where the Buyer is a business, this contract is to be interpreted according to UK law and the parties agree that the UK courts shall have exclusive jurisdiction for the settlement of any dispute arising out of this agreement. Where the Buyer is a consumer this contract is to be interpreted according to the law in which the Buyer is habitually resident and the Buyer retains the right to choose whether to file suit against Inspire Fitness Solutions in the UK, or in the Buyer’s home court. Without prejudice to the above, Inspire Fitness Solutions shall also have the right to file suit against the Buyer either in the UK court or wherever the Buyer is domiciled or has a registered and/or branch office. In any event, the parties irrevocably agree that proceedings issued out of the said courts may, without prejudice to the rules of service of any court or jurisdiction, be served by delivering such proceedings in an envelope addressed to the party to be served at the address for such party set out in this contract or otherwise notified by that party to the other.
Minimum age policy; The age of all purchasers (including those representing a company or agency) using our web site must be a minimum of 18 years.
Warranty; Warranty commences from date of instalation carried out by InspireFitness Solutions Lts or any contracted installation provider; also from the date of delivery if customer is arranging self assembly or goods that require acceptance only. Warranty is covered by the original supplier, importer or manufacturer. Warranty is valid only for the original purchaser. Warranty conditions and durations differ within our products and product ranges. Details are available on request or can be include within our quotations. Warranty details for individual products shown on individual product webpage. Where warranty includes repairs warranty is only valid within UK Mainland. Goods sold outside the UK Mainland are covered by parts only warranty, within the warranty period. Where replacement parts are fitted by Inspire Fitness Solutions Ltd, the original supplier, importer or manufacturer;-The warranty period will continue to be from the date of the original purchase rather than the date of the replacement being supplied and or fitted.
Warranty does not cover; Damage caused by accident, misuse or abuse. Improper installation, operation or neglect. Damage caused by third party couriers.
Products where the serial number or identifying mark/s have been altered, defaced or removed.
Warranty is void is products are (within the warranty period) serviced, repaired or modified by persons or companies not authorised by Inspire Fitness Solutions Ltd.
Damage caused by re-location of products by persons or companies not authorised by Inspire Fitness Solutions Ltd.
Within the warranty period; parts and labour warranty covers UK Mainland. Highlands and Islands warranty to be determined with each sale (details on request. All other geographical locations parts only warranty.